Frequently Asked Questions

With Standard Shipping and Standard Production we see on average a single order can take from 20-25 business days.  Production time after we receive a good mold in hand is 7-10 business days, and 1 day to get it back in the mail to you.  You will be notified with a a new tracking number as soon as your grillz have been shipped.  As the grillz we make are custom made there may be times of the year that production may take a little bit longer.  We request that our customer be patient as this custom process cannot be rushed.
We do offer Rush Production and Rush Shipping for all parts of your order.
Feel free to contact us if you are looking to upgrade your order to a Rush Order.

We are more then happy to use your mold!  This actually will speed up the process for getting your finished Grillz.  We do recommend that if your mold impression is over 3 months old to redo a new one.  As our teeth are continuously moving around any minor adjustments can cause your Grill not to fit.

At Gotgrillz.com we only provide custom grillz made for you and only you.  Our custom grillz will snap on directly to your teeth.

All silver gold pated grillz will tarnish and or fade over time.  This is not something that can be prevented.  We encourage our customers who are looking to wear their grillz on a regular basis purchase or upgrade to a genuine gold grill.  Smoking and Drinking with your grillz on may cause discolartion and a faster rate.  We do offer a refitting/dipping service to replate your grillz at anytime you would like.  Feel free to reach out to us if your are interested in this process

As grillz is a custom item we make them to the specs accordingly to your mold.  We do not offer any warranties, but are always happy to help if a problem or issue does come about.

No,  especially if you ordered a silver gold plated grill.  This will tarnish and discolor the Grillz very quickly.  If you want to have this ability please make sure to purchase a genuine gold grill as you can still clean genuine gold grillz with your traditional jewelry cleaning supplies.

We do not recommend that you do this as it is just bad for your teeth.

During the mold process we emphasize on the importance of a good mold.  If you have any fitment issues feel free to reach out to us and we will guide you through how to make minor adjustments.  You may also mail the grillz back to us and we can make the adjustments accordingly.  Please note that a redo of a grill will need to be paid for before this is done.  We are always here to help and will work out a discounted deal if this becomes the case.  If this issue comes about the grill will be remade as your original design.  We cannot change it to another design.

Yes you sure can!  We have made 1000’s of grillz with missing teeth.  If you are missing any teeth please contact us at the time of purchase as there is an additional charge for missing teeth.

We encourage all our customers to hold on to their tracking number and periodically check the tracking to see if we have received your mold.  We ask that you do not call us asking if we have received the mold.  Our staff process’ hundreds of molds a day and we do not have the capacity to dig through all the molds especially once they are in production.  We will contact you if there is an issue with your mold.  We will also send you the new tracking number once the grillz are complete and back in the mail on the way to you.

For the outside of the grill, use a jewelry cloth to remove any tarnish build up and to polish and shine up your grill.
For the inside of the grill, use warm water and a tooth brush after every use.
WE DO NOT RECOMMEND PUTTING YOUR GRILLZ IN ANY CHEMICALS.

Your first mold kit comes free with your grillz purchase.  If you need to redo your mold you will need to purchase the mold kit from our store.  If you are purchasing a Mold kit for a redo please let us know so we can get the mold kit out to you with all the proper information.

Yes!  We ship world wide and have made grillz for customers in every continent.  Please contact us before you make your purchase so we can work out the details for the process for international orders.

No, skies the limit!  We are always adding new designs to our website.  As grillz are custom made we can make a grill any way you want.  Feel free to reach out to us if you cannot find what you are looking for.

Grillz are for fashion and decorative purposes.  Grillz are not a replacement for dental work you may need.  We recommend contacting your local dentist for consultation prior to purchasing a grill if you are unsure of your teeths condition.

Currently we do not install permanent grillz, but we do make them.  For local customers we do have several dentist offices that we can refer you to for your pemanent grillz installation.  Please contact us so we can communicate with you and your dentist for specifications.

We are a full fledged custom jewelry manufacturer.  We can make anything you want.  Please feel free to reach out to us to get the order process started.

Absolutely!  We are always more than happy to have our customers come by our sales office to get molded and see the samples of grillz we have.  If you are in the Houston, TX area please give us a call!

At this time we do not offer same day production, but rush production is available.  Contact us for more information on our rush production options for your custom grillz

Quality! Quality! Quality!  As we are the manufacturer our commitment to quality well exceeds the market standards.  We understand that you have several options, but no other Grillz company strives to provide the service and craftsmanship we do.  When you buy from us you are buy factory direct.

Returns and exchanges

We don’t accept returns, exchanges, or cancellations, but please contact us if you have any problems with your order.

Returns and exchange details

All grillz are custom made to order. There are No Refunds.

We try our best to make the grillz true to size, so if for any reasons you have issues, please contact us first.

Generally if the mold wont work, we will let you know before we get started to reach a solution. We have put together very detailed instructions on making a mold, and ask that you read carefully and are patient when making the mold. If your mold will not work, you are responsible for purchasing another mold kit.